1. What you buy
You buy credits in packs (1 credit = ₹1) and spend them on posts, spotlight turns and Showcase listings. Credits are added to your account as soon as your payment succeeds.
2. When we refund
- Charged but no credits: if money left your account but the credits never arrived, we add the credits or refund the payment in full.
- Charged twice: we refund the extra payment in full.
- Our mistake: if a post or listing didn't get what it paid for because of a fault on our side, we return the credits spent.
- Unused credits: you can ask for a refund of purchased credits you haven't spent within 7 days of buying them. We refund the unused amount to your original payment method.
3. When we don't refund
- Credits already spent on a post that went on screen, or on a listing that was published.
- Credits spent on content we removed for breaking our Terms, or on an account closed for abuse.
- Purchased credits more than 7 days old, except in the cases in section 2.
- Free welcome credits, which have no cash value.
4. Cancellations
Posts and listings go live, or join the line, the moment you pay, so they can't be cancelled after that. You can always add more credits to move up. A payment you abandon before it completes is not charged; if your bank still debits you, the payment provider reverses it automatically, usually within 5–7 working days.
5. How to ask for a refund
Contact us through our Contact page or at info@myturn.blog, with the email you log in with, the amount, the date and the Razorpay payment ID if you have it.
6. How long it takes
- We reply within 2 working days.
- Approved refunds are sent to your original payment method within 5–7 working days. Your bank may take a few more days to show it.
- Credit corrections to your account are usually made the same day.